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2014-11-12
1/5
"I have been a member for years. They used to be great, but in the past year or so the customer service has been terrible. I moved over a year ago and changed my address on their website. Twice now they have shipped books to my old address, even though on the most recent order the confirmation email I received from them had the new address on it. Even worse, they tell me that I need to contact the Postmaster to resolve the issue. Seriously? WTF? Their mistake, but I need to rectify it? (And their email to me actually says "We value your membership, and member feedback is very important to us. We consider your concerns and suggestions our most valuable tools as we strive to continuously improve the level of customer service we provide.") If this is what happens when they strive for continuous improvement, I would hate to see their results without that. Stay FAR away from these idiots."
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