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2015-12-14
1/5
"I ordered a settee and two side chairs back in September and it's December 14th. I still don't have my order. When I placed the order I used a total of four $500 American Express gift cards over the phone as well as my debit card number for a small amount. In November I received an email saying my credit card was DECLINED! I had already received a confirmation email saying that my order was scheduled for delivery on December 7th so I called to see what the issue was. There was NO RECORD of me using the gift cards. I was mortified. I kept the used cards for a few weeks but I thought surely after over a month went by I was holding onto them for no reason and trashed them. So I had no way to tell them what the numbers were. After sending the confirmation email to the rep I had spoken to on the phone, I get this response...
Ballard: Dear Jennifer, Thank you for contacting Ballard Designs. I have received your email and have attached your confirmation to the order for review.
Me: Thanks Andrea, My bank is going to forward me Septembers statement and... you said you found one of the gift cards? Just one, not all of them?
Ballard: Hi Jennifer, The gift cards that I have is the one that you gave me on the phone yesterday ending in *7804 exp 12/22 and the one that we were able to locate on the order ends in *6098 exp 12/23.
Me: Can you tell me the status of my order? If you even found one of the cards you should have all of them. I called and gave them ALL over the phone at the same time.
Ballard: Jennifer, The Estimated Shipping Date has not changed on the 2 Hayward Side Chairs and the Hayward Settee, they are showing Dec. 7, 15. The order status email that you received was an email showing that we shipped the selected fabric to our Vendor to cover the items. I do apologize for any confusion this has caused.
I just got off the phone with them AGAIN. I got the same story as I got last week from a different rep. They can't tell me anything!! I am having family in town this week and we have nowhere to sit around my new dining room table. I will NEVER order from Ballard again. The girl I spoke to today said it will be two days before they can tell me where my furniture is. TWO DAYS."
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Merchant Member
2015-01-19
5/5
"I love the clothes, motivates me to exercise more when I'm comfortable in clothes that look good and aren't constricting. Everything I order has fit perfectly."
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