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2019-11-20
2/5
Great, until there's a problem
"I've used National Pens a number of times and have always been very happy with them. Until there's a problem. I wanted to cancel an order, which I thought I had (I called and explained I couldn't cancel from the ordering page). I then ordered what I wanted (50 gift box sets of red pen and torch). However, 2 boxes arrive - the one I ordered and the 'cancelled' one. I called the 1800 number immediately and was told they would get back to me. They didn't. I had to call another 2 times. They finally offered me a 10% discount off the cancelled order - that's $24 off a $249 invoice. I'm a very small tai chi business (less than 70 students). I'll have to fork out $477 for Christmas giveaways."
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