- STORE REVIEWS
- PRODUCT REVIEWS
2015-01-19
1/5
"We run a small farm animal rescue, non-profit approved through the state. We generally do not need fancy riding gear and such. However we were happy to find the old fashioned thermometers for horses on the Dover Saddlery website, so we ordered three to have on hand. When the items arrived, I noticed a $9.95 shipping charge (for a $25.95 order) and figured the shipping was high because of the nice, big, heavy catalogue they included with my little light weight order. So I contacted the company via online chat, not expecting any type of refund but more to let them know I didn't think that was very nice. I was pleasant, stated my concerns, and asked that my comments be passed along to someone who might be interested. The agent explained that they charge by dollar amount of order, not by weight/size (which is what the post office does). I thanked her for the answer then stated that because we run on such a budget, I most likely would not be ordering from Dover again, she replied, "Sorry you feel that way." Meanwhile I had opened the thermometers and discovered that one of them had a broken case. Chat session was still open so I made a comment about the damage and thought that for the price they charge for shipping perhaps they could package the items a little better. I waited for a response. And waited. And waited. Nothing. I again thanked the agent and wished them a pleasant evening. Waited. Nothing. Yeah, lousy customer service."
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