"Ordered a costume for Halloween on the 17th Oct for guaranteed delivery by the 27th Oct. Order sad processing for 9 days. Tried to call this morning, couldn't get through - ridiculous wait time on hold. Managed to get hold of someone on chat who said will ship today (was then cut off). Got hold of someone else who said they couldn't guarantee costume would be delivered before Halloween. Absolutely useless. Cancelled the order and bought with Amazon which WILL arrive tomorrow."