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Updated on: 2019-12-28
1/5
Horrible Customer Service
"Unlike some of the other reviews, the 3 orders I placed were delivered on time. My problem was PLACING the orders. I entered the orders with no problem, but the system wouldn't let me review and pay for them. Long story short, it took me 3 hours to finally get my confirmations. I talked to at least 5 people (I lost count). Of the people I talked to, only the last person understood my problem the first time I explained it and solved the problem immediately, and he was an English-speaking supervisor located in the U.S. Why and when did Harry and David move Customer Service to another country? Are supervisors the only ones in the U.S. now? In previous years, if I had a problem with my order, the ONE rep. I talked to spoke English and handled my issue within MINUTES, not SEVERAL people over several HOURS. One of the reasons the order wouldn't move forward was because I was allowed to put an item in my cart that was out of stock. Maybe the site should have told me that so I could've chosen another item without having to call. The first person I talked to put me on hold for 5 minutes, only to tell me to try to place the order again in an hour because the system was being updated or upgraded (I couldn't understand which). Of course, when I tried again, it still didn't work and I had to call back. There were other problems, but explaining them would just raise my blood pressure again. I just know that I will not order again if I have to call Customer Service to get it placed. Move them back to the U.S. or get people who speak English. This was unacceptable!!"
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