"I had a very pleasent experience with Bike Nashbar and I highly recomend this store. I found one of those 'too good to be true' deals on a 70oz hydration pack but I figured for $12.99 it was worth the risk... I bought the item on July 9. On July 20th I still hadn't received the package so I called customer service to see what was up. Turns out I had put the wrong zip code on the ship-to address (I had just moved recently and mixed up my old and new zips). Anyways, the CS lady was super nice and said they'd express ship it to me for free of charge (I didn't have to pay for shipping the first attempt either). The item got to my the very next day and it's a great product for an amazing price. I highly recommend this store based on my one and only experience. I will definately shop there again when the need arises."