- STORE REVIEWS
- PRODUCT REVIEWS
2019-11-18
1/5
Avoid at all cost!
"Avoid at all costs. They contradict themselves, they are unhelpful, they will not guarantee delivery date and not stand behind their products at ALL.
I ordered basic notepads and paid for super rush shipping. They estimated a delivery date of 4 days to print and overnight. Seven days pass and the item is still "in production". I reached out to customer service and they had no information but promised to get back to me. (never did)
Days pass and I reach out again. At this point the item will not arrive in time for my event. It is still "in production" almost two weeks after ordered. Again custom service can't tell me anything.
I asked to cancel the order since it has not been printed yet but they refuse. They offer to refund my shipping cost and then NOT ship the item that I will still have to pay for. What??? They offer to upgrade shipping "for free" but I have already paid for the fastest shipping so there is nothing to upgrade or refund. I can only wait and hope to receive them.
Their refund page says that refunds will be on a case by case basis. Unfortunately there are hidden "terms of service" that say something crazy: They are not responsible for any delays. They do not guarantee product delivery. They do not promise to meet your requirements. They may ship from an international location based on their discretion (what??) and you are responsible for import taxes and customs. They might send you less than what you ordered and will allow store credit if that happens. If something is damaged in transit, you are required to pay to return the damaged goods. It goes on and on like this, allowing Overnight Prints to take ZERO responsibility for anything at all.
Compare that to their "refund policy" page and you can imagine I was shocked that they were willing to do absolutely nothing to help. I still don't even know if I will receive my seventy dollars NOTEPADS but they refuse to refund my very high shipping fee or refund me for my order and they can't say when I will ever receive it! Just wow..."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
