"All my previous experiences with ice.com have been great. Today i signed in into my account and use the chat, my question was not an easy one, but the representative, Todd Porter, researched on one of my orders, one from 2011, he ever emailed the manufactured for specific details on my ring, and got me an answer in less than 20 min. It really made me feel like appreciated. I will never forget ice.com, their customer service is outstanding. What a great day to start my day!"