- STORE REVIEWS
- PRODUCT REVIEWS
2014-05-16
1/5
"on May-9, 2014, I walked into the store located at Northgate shopping mall of San Rafael, CA and left my Galaxy S4 phone there to replace the LCD(screen) because of water damage and asked them to keep my screen protector, they said OK. The next day, when I went to pick up my phone, I was told there was no screen protector on the old screen at all. How come? I told them I even can pull out my phone purchase receipt from T-Mobile system to prove I did buy the screen protector and there is no point I bought one, but didn't put it on. The store manager was really rude and treated customer with no nice at all. A few days later I called their district manager who is another rudest person I ever seen before. She kept arguing with me over the phone even though there was one there, they still can't transfer it from old screen to new screen. I said I was told it can be done, otherwise I won't ask for it. Then she changed her tongue saying initially the store people misunderstood me that I was talking about the screen case, not screen protector. What the hell are they talking about? Rudest store and people I never seen, DON'T go forever"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
