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5/5
"Initially I was skeptical to shop online especially when the memory that I was ordering was retailing at over $400.00. I ordered a 1GB 128Mx64 PC 2700 333Mhz DDR RAM SO-DIMM which they had for $260.00 and the brand I wanted - Nanya. They had the cheapest price online which also had me thinking it was too good to be for real, it was definitely good and definitely real. The web site I found was informative and rather detailed. A memory configuration would of been helpful, but I’m not complaining. The hours and phone numbers of the Komusa are accurate and the customer service representative courteous and knowledgeable. They listened and were able to refer to my account quickly the times I would call. I received an e-mail confirming my order, shipping was free, a plus and it was supposed to be at my door step in 5 days, it got here in 4 days. Impressed I most certainly was, the packaging although very generic with no reading materials was effective. I received exactly what I ordered and it works with no defects. I would recommend Komusa and would shop here again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Speed of web site
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Web site reliability
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