- STORE REVIEWS
- PRODUCT REVIEWS
2017-07-06
1/5
No Refund
"They shipped wrong size and wanted me to pay for return. Finally they agreed to pay for return but 1 month later I still have not received credit.
AVOID ShoeMall"
Merchant Member
2017-05-19
5/5
They did what they said they would do.
"They did what they said they would do. Product was delivered in a timely manner at a fair price."
Merchant Member
2016-08-01
1/5
LIARS
"I purchased a Mossberg 12ga from Grab A Gun on July 19. At the time of the purchase I was told that the FFL from my LGS was expired. I immediately ask the LGS to fax the extension which he did. A couple of days later I called Grab A Gun to confirm the receipt of the FF. A CS person confirmed it's reception and informed me that the shotgun would be shipped within 2 or 3 days. A week later have failed to receive confirmation of shipment I called again. After a lengthy hold, on every occasion I called the wait exceeded 10 minutes, I was again told the same story. This morning 8/1 I called again the CS person told me the gun was in stock however before he could continue we were disconnected. I called back and spoke to a CS rep named Bryan who told me that there was no extension on file, no fax received and that there were no calls EVER received from my phone number. Becoming frustrated I asked to cancel the sale and refund my CC for the charges. He said that there would be a 10% charge to do that. He refused to connect me to a supervisor telling me to email them.
Several points:
1. I know they have the FFL
2. I know I spoke with them several times from my phone number
3. I know they told me on 2 occasions that the FFL had been matched and the gun would be shipped within 2 or 3 days
AVOID GRAB A GUN"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Favorite Stores
36291 reviews
Least Favorite Stores
76 reviews
2285 reviews
