- STORE REVIEWS
- PRODUCT REVIEWS
2002-11-20
2/5
"Here's my story about my recent purchase at Dragon.ca.
1)I bought Unreal Tournament 2003 on Dragon.ca's website in the morning around 10am.
2) I found a cheaper price locally and requested a CANCEL on my order at 1:54pm (4 hours after placing order).
3) I receive a SHIPPING confirmation at 5:32pm.
4) I receive an email from their customer service 10:31am the FOLLOWING day saying that they could not cancel my order.
Now if you follow the sequence above, I sent the CANCEL request well before it was shipped but Dragon.ca still shipped the product.
If the price difference between my two sources were greater, I'd take this to my credit card company and refute any charges, but it's not worth it since it's only a $2 difference.
But don't expect a fast customer service response or having a cancellation request executed prior to shipping. It's also a pain that all customer service correspondence is done through web-forms or email. This is REALLY BAD if you're dealing with a time critical issue like me.
All in all, very poor customer service and slow responses. However, they do have fast order-fulfillment with decent prices."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
