- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2019-03-19
1/5
Expecting item NOT delivered 3/13/19 per Order Tracking Hayneedle
"I ordered a Keter Tall Storage Cabinet from Hayneedle on March 1st. The web site showed the order in stock and I received an email with the order number and an arrival delivery date of Arrives by 03-13-2019. March 13th came and went and on March 14th, I contacted Hayneedle via their chat window. The agent checked and said the order had not even shipped from the supplier. I asked for the order to be cancelled and I was told a cancellation would be submitted to the supplier and I would have to wait for the supplier to "approve" the cancellation but it would take 72 hours to do this. Also, my payment would be held for up to 4 days. I feel lied to by Hayneedle and given the run around on how they are handling my order. If they can't deliver an item, they collected the money so they should refund the money. The cancellation should be a no-brainer guarantee rather than we will ask for a cancellation and see what happens. I will NEVER shop this vendor again and I urge anyone else to look for items from a different seller.
UPDATE: March 19, 2019 - I have purchased a similar item from a different seller. It HAS been shipped and is due to arrive on March 22, something Hayneedle couldn't do. From the new seller: Hi John, your order is being shipped! Your order will ship to: United States Estimated delivery: Fri, Mar 22
I urge shoppers to look elsewhere if you want to know if and when your purchase will REALLY arrive."
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