- STORE REVIEWS
- PRODUCT REVIEWS
2002-03-20
1/5
"Update: I finally recieved the remainder of the first shipment with no further problem. I ended up emailing the owner about not recieving the stick of memory and not getting a call tag for the motherboard they miss shipped me. Someone called that day and said that the memory has been backordered and she had to check on something and asked if it was ok if she called back in a couple of minutes. This was yesterday afternoon and I still haven't heard back. I sent yet another email asking what was going on today, and haven't gotten a response on that either. I have filed a complaint with the Better Business Bureau. I strongly recommend staying away from this company and the others that are associated with Central Computers.
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Didn't have any problems in the past when I've ordered just cables from them. The last two orders have been nightmares for me though. The first one I ordered a motherboard & Ram combo, psu, cooling fan, cable, and thermal paste. I received the psu, cable and the motherboard pretty quickly. However I didn't get any email notification that the other items were backordered and the motherboard turned out to be the wrong board. After not getting any response to my emails, I called and after a little over 2 hours I finally got to talk to someone. I explained the situation and he said that he would take care of it right away by shipping the correct one and sending a call tag to pick up the old one. They did get the correct motherboard out to me, but they've never did the call tag to pick the other motherboard up. When I was on the phone I inquired about the backordered items and was told that they would be in a few days. I still haven't heard anything else about them. I also placed another order a few days after this one and ordered a network cable, ram and DVD software. I've received the cable and software, but no ram. I'm worried about this because their website says that the order has been completed, even though I haven't received all the items. I haven't been able to get through to them on the phone, and they have not returned any of my emails. From every thing I've read today, it sounds like they get busy, but this level of customer service is ridiculous."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
