- STORE REVIEWS
- PRODUCT REVIEWS
2017-12-01
2/5
No acccountability for misinformation, slow, unresponsive, uncaring service
"I ordered a ramp from Discountramps.com a week ago, after I got email confirmation from Sales that the item I ordered had the right dimensions for my application. The ramp that arrived was 9" shorter than I needed, and had a different model number. After multiple calls and emails, Discountramps agreed that the item wasn't as ordered, and agreed to arrange for pickup / return. It took days more to get a return label, which required me to drop the (very large) item off at Fedex. Finally today, they promised to arrange for Fedex pickup. Fingers crossed.
Meanwhile, I called Sales multiple times, trying to order a longer ramp, and asking for consideration for the time I spent receiving, unboxing, reboxing, calling, emailing, and generally taking accountability for correcting an error that wasn't mine. Sales was totally disinterested in the problems caused by their company, and didn't even have the decency to apologize, much less offer a deal on a replacement.
I wish I'd checked out their ratings on this website beforehand. It would have saved me hours of frustration and wasted effort."
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