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2022-12-07
1/5
Liars and cons
"We ordered a tree before black friday to avoid issues with inventory and shipping, when we only received 3 boxes, but 4 were co firmed delivered I started to look into it. It turns out they didn't have the full tree in the warehouse but to collect our money and pretend it was a complete order, they scanned the same box twice thus making that box appear as 2 boxes delivered with the same tracking number. It took a lot of convincing them on the phone that the tree is supposed to be in 4 boxes(why wouthey know that?) And then they said they were shipping out the missing box expedited. So we opened what we had to make sure everything worked and waited for the final box. It never showed up and they never communicated that it was never sent. When I called again they told me it was never sent and was never going to be sent because it was sold out. They told us we had to pack everything back into their original boxes and send them back freight. These are very heavy boxes and anyone with a tree knows it never fits back into its box easily. They also told us they'd process the return after it was shipped out. So a week later, we still have not received a refund which means this company has gladly taken thousands of dollars from us before we ever received our item, then sent an incomplete order with no intention of fulfilling it, lied to us and when I called refused to escalate my call to a supervisor or manager to process my refund. They insist we have to wait for the same warehouse people who scammed us in the first place, to scan in our boxes and ensure they receive them back before we can get our money back. I find this extremely wrong to withhold this much money for a product after everything they have put us through. Any other compound have processed the refund once FedEx confirmed pickup and shipping, many companies refund even before it's officially been shipped. Here we are without a tree, without our money and with the company telling me that if it takes until January for the tree to be scanned, then it will be until January we get our money back. Or whenever. There were no guarantees and no explanations. They had nothing but a script to read from and they did not even have the information for their own return label and the freight pickup they scheduled!"
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