- STORE REVIEWS
- PRODUCT REVIEWS
2019-08-08
1/5
Ballard must WANT to go out of Business
"Ballard really confuses me. Its as though they want to loose money. Their marketing is pretty and they promise lots. Several months ago I had attempted to use their designer service over the phone since there is not a Ballard anywhere near me in western NY state. We just purchased a historic mansion I am renovating and even offered to send pics, post for them etc..the designer couldn't even get her act together to read my extensive notes and measurements and return calls..she always had an excuse and therefore I wasnt able to order from them at that time. I wasted hours preparing for our phone meetings so I could order. Fast forward a few weeks ago and I decided to order just a single piece for the hall..a bunny williams hall table made of composite board and the matching table cloth...This small purchase has turned into a logistical nightmare! I have made no less than 10 phone calls and 4 emails trying to track down the table. Not sure why they need a big truck for this assembly required hall table. What is most disturbing about ballard is the way their customer service people keep throwing it back at me...When the trucking company was not calling me or showing up they just kept telling me to call them. The trucking company had passed my table onto another trucking company that had a “full voice mail” ..the customer should not need to know all this and Ballard should bend over backwards for a customer. Every time I speak to customer service its as though they are doing me a favor..they are rude and not willing to work for their customers"
