- STORE REVIEWS
- PRODUCT REVIEWS
2005-12-16
5/5
"I believe this is my 4th order from this co. but my first review. This is a great co. to order from. The prices are excellent when compared to my local fish store. More than that though, the service is top notch. Ordered at 6:56 p.m. on 12/14/05 and order arrived 11:00 a.m. 12/16/05 (no special shipping was selected). That's 4* service."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2005-07-12
5/5
"Talk about fast service! I placed my order on line at 5:18pm on 7/8/05 (2:18pm their time). Rec'd acknowledging e-mail at 4:08pm their time and a second e-mail later that night with Fed Ex tracking info which showed it was picked it up by Fed Ex at 5:43pm their time. Approximately 3.5 hours after on-line order, it was on its way from WA to NY. It was delivered on Monday at 3:03pm. I couldn't have asked for better service. It was double boxed with surrounding pillow-pacs and the shipping was free. Great service from both OneCall and Fed Ex."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
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