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1/5
"**UPDATE to my rating of Monarch below** It has become clear to me what the management at Monarch Systems is doing. This company is operating in a kind of a "Pyramid Scheme". It looks like they have no cash flow or operating capital so they pay for orders placed previously with the funds from more recent customer orders. What I am saying is that I suspect that when you order from them and they receive the funds from the creditcard companies, they then use these funds to buy the parts to fulfill orders placed weeks or months ago. They show almost everything they sell as being "in stock" on their website, when in reality they probably don't even order your parts until they have received the payment for your order or more recent orders from other folks! This is like kiting a check or using the float on a transaction. It is probably illegal as well. Beware that if you order something that shows as being in stock, you will likely wait at least 10 days to more than a month to get your product. Because they don't have it yet. And if you need a refund, you will wait 30 days, not because it takes that long to process, but because they do not have the money to pay you back until another sucker orders from them. And I suspect that at least 50% of the the "Satified" reviews are being written by company employees, or maybe even by this Sterling character himself. Because, in a pyramid scheme, you must keep getting more new customers to keep this whole house of cards from collapsing into itself. This is some devious stuff and you have been warned! JN Porter Below is my original review. I bought an item online from Monarch 9 days ago. My card was charged immediately. After 3 days without any word of when my item would ship, I sent an email to enquire about the order status. Then I waited 24 hours and sent another email. I waited another 24 hours and still no response from Monarch. I decided to read some customer reviews to find out whether this was unusual behavior by this company. I guess I should have read the reviews BEFORE ORDERING! What I found on resellerratings.com, here and other places was very disturbing. There are literally dozens of victimized customers of this company and some poor souls say they never did get what they paid for! Monarch's modus operandi seems to be to get your money and then put you off as long as they can or just ignore you completely. It also seems that they must write 5 star reviews about themselves to up their ratings because there are very few mid-range ratings. They either suck (and they do, believe me!) or they are the greatest online store in the universe. There's really something fishy about most of the glowing praise-type reviews. How pitiful is it that they won't do a thing to try to improve their horrible customer service but they will use shills to falsely inflate their customer ratings? These folks do not care about you or your order or your satisfaction, etc. All they care about is getting your money, after which they either completely ignore you as in my case or send you used, broken computer parts as new. It looks like I'm going to have to dispute this payment as I don't think I will ever receive my item. You have been warned if you read these reviews!"

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