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Broadway Photo / A&M Photo World, Regal Camera, Prestige Camera, Preferred Photo, Royal Camera, bway
2009-09-18
3/5
"Despite their web site reassurances, my order was delivered when I was not at home and was simply left on my front step. Just lucky we live in a nice neighborhood and everything was still there when I got home. The packing slip showed my camera's price at $688.99 and additional memory card 4 GB (high speed error free) at $0. This was not correct. I bought $599 Panasonic HDC-SD9 Digital camcorder and was later called by one of their reps and talked into a memory card for the video camera for $89.99. I was surprised that the price was so high, since digital camera memory cards never cost me more than $30. He told me that Broadway Photo have "best possible price guarantee" and that a regular digital camera card will not be good enough. On that last subject - not one day after my order was delivered, I got an e-mail from Broadway Photo encouraging me to buy accessories for my new camcorder. Ironically, on the list was 4 GB high speed error free memory card for my camcorder listed at $35.99. (!) In fact, searching through Internet I couldn't find anybody selling 4 GB card for $90. All of them were around $30.
In conclusion: I will not be ordering any more merchandise from this store and feel I was simply cheated to the tune of over $55 by their sales rep, who called my home under a guise of confirming my order and address, but who instead spend 10 min trying to talk me into buying additional accessories at exorbitant prices.
After I posted this review, I was contacted by Broadway Photo with an offer to refund some of the money and with extra deal on the guarantee. Brian, of Broadway Photo tried very hard to change my mind about his company. In view of his efforts, I revised somewhat by rating of Broadway Photo. It is sad, however, that only after I rated them low on this service did I get any response from this company."
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