- STORE REVIEWS
- PRODUCT REVIEWS
2005-10-18
1/5
"Lillian Vernon has serious problems with their inventory and ability to provide an order status. I ordered four items, all in stock and ready to ship. Two weeks later, the web site says all four are still being prepared for shipping. At the same time, I receive a card that one is no longer available. Which is it - in stock, shipping, or not available? When I called to cancel the others that are being "prepared for shipping" I am told I cannot cancel, because they are already shipped. Again, which is it? I suspect they have no idea. Avoid counting on getting any accurate information from LV."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
