"Ordered google nest thermostat Nov 18. UPS declared it lost Dec 1st and approved claim but said I would need to reach out to google. Contacted google a total of 16 times over past 3 months. Everytime I was told I would hear back 24-48 hours of which I never did and had to follow up on my own. Finally on Feb 4th after constant follow ups, I received a refund."