- STORE REVIEWS
- PRODUCT REVIEWS
2020-10-10
1/5
Horrible Customer Service
"1. Ordered computer: stated 17 days to build.
2. While I was waiting on the build I had questions about the components used in the build.
3. Customer service became defensive and combative and never really answered my questions.
4. Its been 21 days and they still have yet to complete the build.
5. It seems a lot like retaliation for questioning build components.
6. Horrible customer service.
While can certainly appreciate being swamped, workload was not communicated to me anytime during the wait period. In fact, the ship date was stated twice in the email communication. Furthermore, I clearly communicated a business was reliant on the build and could not afford delays. Again, there was no communication from Falcon NW regarding a delay at any point of the dialog or on the status of the build. Help me understand how this is customer centered service and not to be construed as retaliatory? In the end, I will be losing money and do not have the option to wait for another company to build a computer.
Glossy sock puppet reviews from so-called expert sites speak to the effort made to produce a perfect product – for the review, but do not speak to the actual experience. The seasoned company has lost its way and only seems to cater to critics – not the average customer. Will I receive this same dismal service and support if there’s a problem? It certainly seems likely."
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