- STORE REVIEWS
- PRODUCT REVIEWS
2021-05-20
1/5
Worst experience ever
"First off, I acknowledge that we are in a rough time where chip shortage is a serious issue for most companies.
After spending months trying to purchase a video card for my gaming computer, I finally was able to "purchase" one on the Office Depot website. After getting the GPU in my cart and going through the process of adding payment information, I got a confirmation of my order. Super exciting stuff. Except then, I realized that my order said that the product was on back order. I thought, boo, that ****, that's just my luck. After some research, I found that that's not just my luck at all. It seems as if there is an entire few web pages full of people complaining that they all have been waiting months in the same position after finally being able to get one in the cart and setting up payment information, finding that it states that it is in backorder. Not only that, most people have claimed that the moment that they contact Office Depot to figure out what's going on, they are told that the product has been discontinued and the order is canceled. After a day or two of consideration, I decided to put it to the test and ask customer service what is going on with my order. To no surprise, they did exactly what everyone said they would do, they said it was discontinued, and that they had to cancel my order. This is despicable. If it was a one-time thing, it would be understandable, but that's not what's happening here. Not only will I never go to another Office Depot again, I suggest that no one else does either. Apparently they find it more important to lie to cutomers to lock in future sales than to be honest with the lack of product all togerher. I have never been so upset with a bait and switch as I have waited months to get this moment of false hope.
Save yourself the heartache, don't even try to get a gpu with this company. Apparently they are discontinued (obvious lie), Just like the company should be."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
