"I took over 2 weeks to receive my shipment, would have expected next day for the $12.99 shipping I paid for 2 pairs of shoes. When they arrived they were cheap stiff leather and hurt my feet, there was no return label in the bag (yes bag not box) the shoes came in so I had to call (several times to get a hold of someone) to get a return label. Once I received the label I returned the items and 3 weeks later no refund. I finally received an email that I have a credit (minus $25 for all the Exorbitant shipping charges) to purchase something else that wont fit or I wont like. I did not waste my time calling, I sent an email and if I don't have a response within 24 hrs and a refund, I will call my bank. Only wish I used Paypal, OH WAIT they don't offer that since they are in the dark ages , or a credit card so since I used my debit card, I will have to go through 1 hr on the phone with my bank to get a refund. WHAT A DISASTER!"