- STORE REVIEWS
- PRODUCT REVIEWS
2012-02-09
1/5
"While most retailers promote their rebates, eCost hides them! I purchased a monitor, received it, attempted to locate the rebate form...I was unable to locate it anywhere. Contacting customer no-service was a waste of time too...Kept getting the usual runaround. I cancelled my platinum membership, unsubscribed from future emails. There are plenty of decent retailers out there, so we do not need to deal with outfits such as eCost."
Detailed Ratings
Pricing of products and services
Overall product shipping and delivery process
2005-08-17
1/5
"I purchased a hand-held DVR that failed after 2 hours of operation. Ebuyer demands I go through their user-hostile website to file for an RMA and I've been waiting for several days for an answer. I used their "enotes" in a communication attempt, and they seem to ignore those also. My only resort is to do a chargeback to Mastercard. This place has pretty good prices, but is not worth the aggravation if customer service is required. I will never buy from these bumbling bureaucrats again!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2005-08-15
5/5
"Painless ordering & shipping. Everything perfect.
I recommend this seller."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Favorite Stores
446 reviews
