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2008-04-02
1/5
"Bought a Pavilion dv2000 from Office Depot and was very, very satisfied. I used it for work and play. It loaded The Sims 2 in less than three minutes (takes my desktop a long time). The recovery feature on my word processor helped me very often. I installed a trial of Kaspersky Anti-Virus, quite a few games, and ITunes. It still was an excellent notebook. However...as I attempted to put in a CD a month ago, my drive failed. Tried a few plebian techniques to no avail. I called tech support and got an American guy who was kind, helpful, and one of the best tech support people I've ever had to deal with. He went through two hours worth of options to help me try and fix the problem. When none worked, he entered my order for a replacement drive. This was 3-3-08. I was supposed to get it that Friday. It was delayed, which didn't bother me too much. My primary use of the drive was games. Everything else is stored on my jump drive. Supposed to get it the 7th. ...got a call saying it was delayed to the 21th. Very annoyed by then. Called HP to ask why and didn't get the nice Zach...I had to deal with five different offshore employees who asked me to repeat every other word and whom I had to ask to repeat themselves every other sentence. Never got to someone who could tell me why it was delayed. ...... the 21st, I was home all day. No Fed-Ex, no UPS, and no box in the mail. Checked my status to find it was delayed AGAIN to the 4th. Called to see why...no answer again, but a headache and six incompetents later, I realized that I will probably never buy another HP product. Which is too bad considering I have four kids to put through college, including an incoming freshman. I purchased Kaspersky and can't install it. I can't do anything that requires discs...which is quite a lot more than I ever realized. The laptop itself is flawless except for the drive and I use it more than my desktop. Tech support has really angered me, though. They've angered me more than the actual problem has. The offshore is useless. Random American tech support guy Zach was brilliant. Maybe they should get more like him. Maybe I'll get my drive Friday."
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