- STORE REVIEWS
- PRODUCT REVIEWS
2015-06-13
1/5
"I was about ready to order 12 bags of Taste of the Wild dog food, 30# each, $39 each with auto ship and free shipping, but then I decided to put it off for another week. So a week later I checked my cart but the discount for shipping was gone. There was no way I was going to pay $189 for standard ground shipping. That would have come out to $54/bag. Way not worth it. So I thought I’d call Customer Cerberus and see if they could work some keep the customer happy magic. Nope. Cerberus is definitely the right term for this bunch! Attitude was surly and they could have really cared less. The bad tone and negativity was palpable over the phone, and this wasn’t the first time I had called to talk to a Customer Cerberus rep. I called 2 other times and all three times, the tone of voice of each rep was noticeably negative. I just hung up and decided to go with another online company (Chewy) that had happier people working for them as well as comparable pricing for Taste of the Wild High Prairie formula."
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