Overall quality of the company

Pricing of products and services

Value the company offers

Is consumer focused

Is trustworthy

Is easy to do business with

Is committed to quality products and services

Likelihood of customers making future purchases

Likelihood of customer recommendations

Overall product shipping and delivery process

Being updated on the exact date the delivery was sent

Ease of checking delivery status

Delivering products on-time

Delivering products damage free

Overall quality of ordering process

Ability to determine if a product was in-stock real time

Ease of checking order status

Ease of ordering online

Overall technical support

Being easy to reach

Being knowledgeable

Making decisions on their own

Resolving problems

Being trustworthy

Overall customer service

Customer service being easy to reach

Customer service making decisions on their own

Customer service resolving problems

Customer service being knowledgeable

Customer service being trustworthy

Product Returns/Refunds/Exchanges

Overall web site

Web site reliability

Speed of web site

Web site being easy to use