"My husband had done extensive research in locating a digital video camera for me to purchase for my middle school classroom with grant money I had received. He looked at the sales ratings on the website (from ratingsplanet, geotrust, shopcartusa.com), and since all were good, we decided to order from them. We placed the online order on 1/24 and received a thank you email.
When after three weeks I had not received the camera, I emailed the customer service line and received notification that I would get a response within 72 hours--dated Dec 2005, go figure. I got no response. After I returned from a trip, I called the customer service hotline. The representative (Trevor) informed me that my item was on back order and that I had both received an email and a phone call to that effect. He said that I had talked with David and confirmed my purchase. When I said that I hadn't, he told me I didn't know what I was talking about, that he could forward the email and that he had my voice on tape. I asked him to do both, at which point he got angry with me. I asked him to cancel the order, but he hung up on me instead.
I called back and asked to speak to his supervisor and Trevor said it was useless, since he didn't answer to anyone and that I would be the only person he could deal with, so I had better just get used to that. At that point, all I wanted was a confirmation of the order cancellation. He hung up on me again, saying, "You don't have to worry about it...you are no longer a customer."
I received a nasty email back after my phone conversation with a fake "attachment" of the order cancellation. After that episode, I checked with my credit card company, and to my relief, nothing had been charged. I got my cc company to change my card number so no further damage can be done.
I reported this company to the Better Business Bureau of NY."