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Merchant Member
2009-12-29
5/5
"UPDATE:
Hours after posting this review I received another call/voicemail from Maurice. He apologized and let me know he was providing a $50 credit to my credit card for this issue. He offered additional discounts if I needed to purchase anything from Buydig again in the future.
At this time that credit, plus Maurice's hard work in trying to insure my satisfaction, has allowed me to change this to a positive review.
This is obviously a busy time of year for electronics resellers, and although we had some miscommunication at the beginning, Buydig has come through for me in the end.
The amount of the credit was not my end goal. I only wanted the company to understand my frustration, and to offer to do something about it. The $50 refund is greatly appreciated, and I can highly recommend you working with Buydig in the future.
At the end of the day I still got my television (albeit with some frustration involved) at a GREAT price -- lower than what they are selling for one month later as I write this -- and the company worked with me to resolve the issue.
OLD REVIEW BEFORE UPDATE ABOVE:
I ordered a Samsung 46" LCD TV on 11/28/2009. Model number LN46B750. I got a good deal the same weekend of Black Friday.
I discovered Buydig through Pricegrabber.com. At Pricegrabber, Buydig had 20,000+ reviews that were almost all positive.
I planned to be out of town and arranged for the TV to be delivered on 12/8/09. I used the regular (non-"white glove") service.
Buydig outsources this duty to a 3rd party. My delivery company was Manna Distribution Services, who outsourced to a local company in my area.
On the 8th, the day of my delivery, I took half a day of vacation off work to be home during the 12pm to 4pm time I had arranged with Manna. The instructions said Manna would contact me during my time frame to deliver the TV.
I received a call around 10:40AM, but was unable to answer due to being at work. I did not receive another call. I had to call the company at 3:15pm to see when the delivery was coming. I was called back and told I was the next stop on the list, and the truck would be there in 20 minutes.
At 3:45 the truck showed up in the pouring rain... only for the driver to discover my TV was not on the truck. The warehouse had put the wrong TV on the truck, and I wasted 1/2 a day of vacation to sit at home... for nothing!
The delivery company said they would be back between 7:30 and 8:00. They did not show up until 8:45. I will say the driver, though late, was helpful and helped unbox and setup the new TV even though I did not pay for white-glove service.
I contacted both Manna and Buydig to express my disappointment with the delivery. Buydig/Manna would charge $50 normally if I wanted after-hours delivery. Instead I had to setup a 4 hour window, take a 1/2 day off of work, burn that vacation time, and sit at home waiting on a TV that was never to arrive.
I played several rounds of phone tag with Buydig. I was working with Maurice J. I left Maurice messages after I got off work, and sent emails to follow up. I received a few call backs (voicemails) that essentially said they wanted me to be happy -- but offered nothing to actually make me happy. The repeated message was that my satisfaction was important to them... but nothing other than talk was offered to satisfy me and make up for the wasted time.
I sent 4 emails, and after my last message to Maurice that said I would appreciate a discount of some sort for wasting my time... I have received no further communication from Buydig.com.
While I am pleased that I did eventually end up with the TV, I am still disappointed in Buydig. The delivery error was not truly theirs -- it was the 3rd party's fault -- but at the end of the day the buck stops with Buydig. They have done nothing to satisfy me as a customer since the round of phone and email tag I played with Maurice.
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Please see update at top of review. I am now completely satisfied."
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