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2022-04-27
1/5
NTB
"I scheduled an appointment at the Westchester location in high point, I was told if I was there before 5pm they could change my oil, rotate my tires, and inspect my car. I arrived at NTB at 4:58. When I walked in the door the lobby was completely full-- I stepped up to the desk, told them who I was and what I was there for.
The man asked for my name, and quickly told me that I did not have an appointment. I told him I scheduled it the day before, I was told if I was there by 5pm they could do everything that needs to be done. He began to get loud with me, telling me I was not telling the truth and I never had an appointment. I quickly told him that my appointment was scheduled the day before, and the man I spoke to told it would take about an hour and twenty mins. The man at the desk interrupted me and told me that no one was staying late to do anything for me. Then the other man at the desk threw the paperwork in his hands at the man I was speaking to and said "I am not staying late to change sh*t" and he stormed off. I reiterated the fact that I am going out of town this weekend, and needed at least the oil changed and tires rotated before I left, and he told me that was not happening.
They were so rude and nasty-- I will never set foot in a NTB again."
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