"Beware! Beware! I ordered progressives from them, followed all the rules. The order showed up as "complete" on their website, but no glasses. No response to my e-mail. I finally did an online chat -- person said they didn't have my prescription. She couldn't find any of my earlier e-mails with the company. I re-sent everything. (This person was supposed to call me on the phone to confirm everything, "she" didn't). I got another e-mail saying they did not have my prescription -- an email that mysteriously disappeared out of my inbox (which never happens)
Two hours later, I finally called a human being who after reviewing my account told me they were out of the frames. Super not okay! Liar, liar.
He is offering me a deal on new frames -- he assures me that my prescription is in their system ready to go. I am too exhausted to look for new frames. Not sure what I am going to do.
My order is still showing as "complete" on their website."