- STORE REVIEWS
- PRODUCT REVIEWS
2017-05-01
1/5
Really slow, no accountability or care for packaging
"It took over a month to get my glasses which is way too long to wait for an order placed on March 24th received on April 29th. The shipping date continued to be moved. I tried calling globaleyeglasses but they do not accept phone calls and direct callers to their website to send an email for customer service help. I received automated emails from globaleyeglasses on April 10 and 18 saying the glasses were being shipped then was told by "Jana" that there was another delay as they were still in "final quality control " and my glasses would ship on April 24th. The 24th came and went with nothing being shipped. At this point I contact PayPal to file a dispute for a non-received item. Low and behold later that day I get an email from USPS saying that my package has finally been shipped. Globaleyeglasses only shipped the glasses after I opened a PayPal dispute for non-receipt. They took no care in packaging and shoved two sets of glasses in one eyeglasses case with no padding/barrier between them, they could have gotten scratched. A last side note is that their website only includes 4 and 5 star reviews on their frames. All 3 star and below reviews are hidden."
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