"Thank You for the work you all recently completed on my ipod. It was received last thursday as reported and is working great. I have already passed along the extra business cards to friends and family that also have ipods in the event they have any need to have theirs repaired or checked out. The communication was great during the entire process. A person doesn't realize how often they listen to their ipod until they are without it for a week or two. Regardless, your staff did a fantastic job and I really appreciated the extra that they replaced my older faceplate with a newer one. I must admit this was my second ipod that i had to purchase as my first was stolen. I bought this one at a local pawn shop and it worked fine until the audio went out. The cost of repairs was comparable to buying another used one. Why would I want to do that if for the same price I know the rest of the ipod is generally OK. Anyway thanks to you and the rest of the team."