- STORE REVIEWS
- PRODUCT REVIEWS
2012-03-05
1/5
"Horrible customer service. Do not expect the warranty service means anything even when you purchase a real laptop for more than 2000 dollars. Found defects 3 months into usage, sent the laptop back for service and repair. Took 3 months, took countless number of calls and time to ask for status, at last sent back with NOTHING fixed or work done, using excuse "we do not have parts". This is a current model laptop, not some old models that production has ceased. Contact to have it fixed again, they stalled me, every time left a message with supervisors wiould get no response or call back. Stalled me until the warranty period was over, then claimed that my laptop was out of warranty, could not fix the issue unless I pay for a new warranty. Shamelessly, they will even ask you to purchase a new warranty plan with them after all the failures. Used many different brands, Lenovo is the lowest of the low, disappointment beyond description."
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