- STORE REVIEWS
- PRODUCT REVIEWS
2022-06-01
2/5
Online fish order experience
"The 2 star is based on the shipping experience:
I recognize the issues as echoed by many aquarist to the quality of the petco fish. The in-store experience is largely dependent on the local store and the aquatic management team. I've seen some great looking well cared for tanks and others that shouldn't be selling fish at all. Especially for marine (salt water ocean) fish as they're more sensitive than most freshwater. The online experience is generally positive as it appears they drop-ship from a major distributor. The problem: They ship next-day saver. i.e. By end of day and not morning as most online shippers. This causes tremendous stress on the fish and usually results in deaths especially during delays. Please start shipping next-day air for the sake of the animals. Petco is already charging for shipping so saving a few bucks for profit is irresponsible for animal life. I had deaths and customer service promptly took care of it, but please stop shipping saver to save (fish) lives."
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