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2022-02-18
1/5
We are responsible for iboats' mistakes! What!
"This story is pending with the chance that iboat will do the right thing! I ordered a number of very large fender covers, each about $150. They invoice and shipping emails showed the proper item #'s BUT iboat's warehouse put a different item in the box by mistake. The size they put in to ship was too small. BUT SINCE I DIDN'T CATCH THEIR MISTAKE WITHIN 30 DAYS, I AM STUCK PAYING FOR THE ITEMS THEY MISTAKENLY SHIPPED. How does that work. They make a mistake, I pay them and then it is my responsibility to find their mistake before the 30 day clock runs out. This is crazy, very hostile to customers and honestly, shamefully wrong! Perhaps they will fix their mistake and exchange the fender covers for the right size, but as of now, it is my problem because I didn't catch THEIR mistake in a timely fashion. If you choose to do business with iboats, please be aware of there approach of doing business."
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