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2019-01-11
1/5
Very incompetent and horrible customer service
"In November, I ordered a cold weather dog vest. It NEVER arrived to the mailing location. Waited longer than necessary to see if it would show up. When it didn't, I contacted Duluth Customer Service. I didn't want them to resend another, since the need for the vest was past the weather condition I wanted my dog to wear it in. I asked for a refund. I was assured it would be done. After waiting a month, no refund. Had to make another call to Customer Service, and they put me in touch with "someone that can get the job done". It didn't happen. Another call to them and I was assured that they would make it happen this time. A credit to my credit card for the shipping and then a check sent for a refund. How ridiculous is that! A month goes by and no refund check. Back on the phone to this company, having to go through the entire scenario again. They have incompetent and horrible customer service. 2 months later and I'm still waiting for my "refund check". I was back on the phone today 1/11/19 and was promised by a new representative "I will make this happen". Not sure when this story will be over. I'm now suppose to wait 10 days to get the refund check. You know the old story: "Check's in the mail"!"
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