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2013-05-17
1/5
"so so bad. i placed an order and after a couple of days i went to check the order in my online account and it said it had no record of the order. so i placed a second order and when i talked to customer service they didn't even tell me that the first order had already shipped, they let me think that the second order was all they saw. now i am being charged for 2 items when i only wanted one, and because i only use that account for online purchasing the second charge is going to cause a $35 draft charge from my bank. they literally first lied, and then told me that my second order could not be cancelled only a few hours after being placed (even though it takes them at least 3 days to ship an order.
i worked at an online retailer, i know you can definitely stop an order at many points before it ships, and definitely within the first 12 hours. terrible, terrible customer service. i loved my old comforter from them but the lack of customer service is not worth the hassle. plenty of people make nice products."
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