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2024-08-20
1/5
Do NOT buy from AliExpress!
"I ordered two replacement batteries for my JBL speakers from AliExpress. While the batteries themselves were correct, the plugs were not. The original plug is 1.5 cm wide, but the replacements I received have a 1 cm plug, making it physically impossible to connect them to the speaker. The port on the circuit board is fixed, so any mismatch renders the battery unusable.
I contacted the seller with detailed photos and videos explaining the issue. After several days, the seller acknowledged their mistake but only offered a 50% refund or suggested that I disassemble"
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AliExpressAE from AliExpress has responded
Posted Aug-22-2024Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced.
If you need any further assistance or have any additional inquiries, please don't hesitate to consult our Help Center on AliExpress.
We're deeply sorry for the unpleasant experience. We promise we will continuously improve our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team