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2023-08-31
1/5
Said they would charge $5, then charged me an additional $60
"I was told that I could get an answer to a legal question for $5. I agreed and paid it, gladly. Then, I get a call from my debit card fraud prevention department stating that they had charged the $5, and then charged me $60. I immediately cancelled my card, and contacted the company. I had not even been a "member" for 5 minutes and I told them that no where did I see that there would be a $60 membership charge and that I wanted the membership cancelled and the money refunded or released. They agreed after some argument, but when I got the email saying it was cancelled, no where was there anything about a refund. I then called their "Customer care" number where the young lady insisted that they didn't care about anything I said, I was going to be charged either way and they cancelled the membership. That means that they charged me a bulls*$t charge and then refused to refund me AND cancelled the so called membership that I didn't ask for. Terrible company, terrible customer service."
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2015-05-07
5/5
"I am excited to get this ring for my wife. It is a beautiful ring at a very reasonable price."
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JA-Support from JustAnswer.com has responded
Posted Sep-01-2023We would love the opportunity to look into this matter. Please reach out to us with the email address associated with your JustAnswer account so I can check and assist you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18