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2008-11-05
1/5
"Here's the story. I ordered a new laptop battery. It didn't come for two months. I got no
unsolicited notification of any delay. After about two weeks, I sent an email and got a reply that
it had been back ordered. After about two months I called and found out that the original shipment
came in and was defective, so they were waiting for another. At that point they said the shipment was
due in a few weeks. I decided to cancel and get a refund. This is where the real "fun" starts :-(.
I placed the orginal order April 28th. It is now early November, and I still haven't gotten my refund.
I call every 2-4 weeks since the cancellation. The first time they were baffled why I hadn't
gotten a refund, but they would get right on it and I'd have it in 4 work days or so. The next time they said
they were having trouble with credit card refunds (although they had no trouble charging me the
very day I placed the order). They said the best way to get the refund was to use paypal. I don't have
a paypal account, so I requested a check. I said if I decided to get a paypal account, I would call them
before the check would be sent. After no check, I called and was told they were waiting for my paypal acoount.
I noted that wasn't the agreement. They said paypal still would be best. Checks have to be approved
by the accounting supervisor and signed by the CEO. The next time I got the same story about paypal, with the added
information that the CEO was so rich, he doesn't come around much. The following call I was lucky, I got
the customer service supervisor (Luis, x12). He would get this taken care of. The accounting supervisor wasn't there,
but he found him at another office, and the CEO was with him. So a fax would be sent
with the pertinent information, allowing a check to be written, signed and mailed. Still, here I sit
writing this in Novemeber, wondering where my check is.
Too bad I didn't check this site or the BBB site (which gives them an F rating) before I decided to buy.
Ken H.
Disclaimer - The data above is basically correct, although I may not have the exact number of calls right.
However all the events happened (and more), in more or less the order stated.
PS - If anyone from BatteryRefill reads this, it would be nice if you would send my refund. If you are
more competent than those responsible for not sending my refund, you should be able to figure out who I am
from the information provided above."
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