- STORE REVIEWS
- PRODUCT REVIEWS
2006-07-05
4/5
"I purchased a Palm TX from MPSuperstore for personal and business use. I chose this vendor because of the price and the fact that their ratings on another website weren't the highest, but they weren't low either.
I ordered my Palm with no complications, however their system of e-mailing you that you "must" call in to confirm your order seems like dishonesty in my opinion. What you are really calling in for (as many others have noted) is so they can try to get you to purchase extras to go with your item. Now, with me they didn't really offer too many things, and I only had to say no once and then they went ahead and submitted my order. However, I think it might be because I am a guy and I sounded like I knew what I was talking about. I have a feeling that they are looking to prey on those who aren't so tech-savvy. I had a friend that they offered alot of things to, and she declined them, however they STILL ended up sending her something extra and charging her for it. When she said she didn't want it they offered to discount the "extra item", and once she threatened to cancel her entire order they ended up letting her keep this extra for free (even though she didn't want it and probably won't use it) rather than having her return it to them.
Basically it seems like they have all this extra stock of stuff to unload, and they try to sell it to you first, and if you are smart enough to refuse paying for it, they let you keep it. It just seems a bit shady and I don't like business practices like that.
I got my order on time, and it was cheaper by about $10 dollars than anywhere else...
Next time I'll know to stick with my trusty companies like newegg, and take the extra 5 to 10 dollar hit because their shipping, customer service, and reliability is far superior."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
