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2012-12-29
1/5
"I ordered a Tapco Brake from these guys on 11-30-12, was told it would ship the next day and I should get it in 5-7 days. Here we are 12-28-12 still no brake, being told "you should get it by Wednesday of next week. It is in transit as we speak from the factory." Yeah like I haven't heard that before from these guys...only every week I talk to them. I picked these guys because they had the best published price. Boy have they taught me a few things. When you order something ask...
1)is this item in stock
2)when can I expect delivery
3)what will the total price be
4)research the company before you buy!!!! Especially if you have never purchased from them before.
I will never ever order anything from them again! Ever! With the late penalties I encured from passing the deadline of the job this brake went from $2,910.00 to well over $4,000.00 plus having to re-order from another company at a higher price ($400.00). The sad thing is all their competitors are well aware of these problems and told me how Industrial Ladder runs their show step by step!
1)warehouse was out of stock
2)the next warehouse is out of stock
3)manufacturer is back ordered
4)we finally have item in transit to our warehouse, we should get it today then ship it directly to you.
5)(I think I am here) We can offer you this other product at a better price
6)At this point you fight to get the refund or cancell your order.
What a joke. I thought I was going with a reputable company. Turns out my 6 year old daughter could run a better business! I will be ordering from Acme Tools Tool Crib of the North tomorrow! I can only wonder how did they get so big?
January 2, 2013 UPDATE: After much frustration, disappointment and yet another missed delivery date I cancelled my order with Industrial Ladder and Supply. I do have to hand it to them that they were exceptionally fast with getting the refund processed! I would also like to hand it to the salesman Will (not Bill). He did a good job of trying to get things going for me and keeping me up-to-date with my order. This debacle was not his fault and he did his best with the information that was given to him. My hat is off to him. But the bottom line is this was a disater and they have much to learn."
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