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2016-11-28
1/5
The world largest personal computer vendor is terrible and will create immense problems in your life!
"I was happy with my Lenovo laptop when I received it 10 months ago. I thought it was slightly over priced but it worked well until a lose connection in the charging port did not let the laptop get charged when plugged in. Since it was still under warranty they sent me a shipping box and assured me it would take about a week to repair. I sent it on October 7. 10 days later they inform me it is going to take another 10 days as the parts were not in stock to repair it. I patiently wait but this goes on for another 2 weeks. They then escalate my case to some Upper management and a case manager (we will call her Christie) informs me that they will send me a replacement laptop instead. First of all repairing this laptop should not have taken so long as the issue was small. I suspect it must have gotten damaged during repair. Second of all the laptop they offered me was much heavier than my original laptop and of lower specs. I write and leave several voice messages to Christie and she finally gets back to me after a week. We decide on a different laptop that I am satisfied with and after a few days I receive an order confirmation for the same , followed by a shipping confirmation which as expected experienced a lot of delay. I finally get my laptop and I am happy the issue is over. I open it to find it was the old laptop they had initially decided to send! WTF Moreover, this laptop, Yoga 710 had issues of its own, being slow and making a lot of fan noise even when i am barely using it. I immediately called lenovo to inform them of their mistake and they assured me a manager would call me in 3 working days. No surprise. There is no call. I call in again. This time an agent rudely informs me that the case is open and that I should be patient! It was 5 ridiculous weeks since the start of this issue!! After leaving multiple voice messages and dropping emails I am left hanging wondering if Lenovo will ever get back to me! I am stuck with a subpar laptop that I over paid for....hoping to update this post if lenovo ever resolves this issue"
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