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2015-08-27
1/5
"all,
I;ve ordered a smartphone for my oldest daughter (tengda I6S) at pandawill early july. After holiday picked up the package at the local postoffice and took it home... it should have been a present for my daughter going to middle school after holidays. She opens the package....So so sad and horrible. 2 adaptors, a cover, NO SMARTPHONE, NO USB Cable. Immediately contact the postoffice and Pandawill. Postoffice tried to track and find the problem in the Netherlands but couldn't find anything. Contacted Pandawill, they want our postoffice declare that the items where missing when the package was opened. But they haven't been present while my daughter opened the package at home... So how is this possible, they can't declare that, simply because they have nothing to do with the content of this package. Without such a statement/proof (which is no proof by the way) Pandawill doesn't want to proceed. This is absolutely UNFAIR!! They are asking something the postoffice can't declare and because of that i'm the victim right now!! I feel myself robbed by PANDAWILL. Please play this game fair Pandawill or you don''t have a right to stay in business if this is the way you treat honest customers.
Christiaan Korpershoek"
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