- STORE REVIEWS
- PRODUCT REVIEWS
2007-01-05
1/5
"As noted in other reviews, TV Authority has great prices and poor customer service. If you are like me and are accustomed to quick shipment and responsive customer service in your other online transactions -- watch out.
I grew concerned about my order status after it stayed in pending state for over a week. When I tried to contact customer support, I could not reach them by e-mail or by phone, even after waiting on hold for more than an hour on three consecutive business days.
This, combined with other reviews about month-long shipping delays, was very alarming -- due to the amount of money I had already spent. (I was charged on the first day.)
After sending one final e-mail threatening to reverse my credit card charges and post a negative review, I received very prompt service. I was able to cancel my order and received a follow-up call reassuring me that they are still taking their business seriously but are having 'support problems'.
Hopefully they can work through these problems and return to their earlier days of positive reviews. In the mean time, I would not recommend TV Authority for online sales if you need quick shipment or responsive support."
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