Overall quality of the company

Value the company offers

Is consumer focused

Is committed to quality products and services

Is easy to do business with

Is trustworthy

Likelihood of customers making future purchases

Likelihood of customer recommendations

Overall quality of ordering process

Ability to determine if a product was in-stock real time

Ease of checking order status

Overall product shipping and delivery process

Delivering products on-time

Being updated on the exact date the delivery was sent

Delivering products damage free

Ease of checking delivery status

Overall technical support

Making decisions on their own

Being easy to reach

Being trustworthy

Resolving problems

Being knowledgeable

Overall customer service

Customer service making decisions on their own

Customer service being trustworthy

Customer service being knowledgeable

Customer service being easy to reach

Customer service resolving problems

Product Returns/Refunds/Exchanges

Overall web site

Web site being easy to use

Speed of web site

Web site reliability